Refund is given under a condition of the received item(s) damaged or defected. We have provided detailed pictures and descriptions explaining measurements, size, and product features on each listing. Refund will not be granted for a measurement matter, nor subjective aesthetic opinion. We do not cover shipping fee for a full refund. Please allow 5-7 working days for the refund process.
Refund is not accepted on wholesale order.
In case of damaged or wrong order and buyer requests for a replacement, the purchased item(s) must be returned back to seller in order to fully get a new replacement. The shipping fee spent will be reimbursed. Then, we will send the correct or new item. We do not give discount on wrong order. This is also supported by Paypal policy in refund and exchange policy.
MNO.logie will not be responsible for any fees charged by customs or other tax authorities. If a customer refuses any shipments from MNO.logie the customer will remain responsible for all of the original shipping and handling charges, duties, taxes and customs charges incurred upon receiving their order as well as all of the costs associated with returning the package to MNO.logie, and if agreed, costs returning the package back to buyer. These incoming and outgoing charges will be deducted from the customer’s merchandise refund.
Seller has no control in time taken for custom to release the parcel.
Cancellation is not acceptable when item is already in the production process. It is only allowed when item(s) has not been produced nor shipped. Buyer and seller must agree mutually for a cancellation to be granted.
Seller has the right to cancel any order without buyer consent. In the case of a cancellation, seller will refund the money back to buyer's Paypal.
Wholesale order is non-refundable and non-returnable.
Payment Method: PAYPAL