Before contacting us, here is some questions that may answer your inquiry:
Q: What currency is your price?
A: US dollars. We do accept Australia dollars, Singapore dollars and Rupiah. Kindly e-mail us if you would like to pay in non-US dollars.
Q: Where should I leave engraving and other details?
A: All details should be e-mailed at [email protected] written ORDER DETAILS on subject.
Q: I just placed an order, I do not get a confirmation order? Please help.
A: When you have received a confirmation order from Paypal, we are glad to let you know that your order has gone through.
Q: How long does it take to order a clutch?
A: Each clutch is personalised. It takes 2-3 weeks to customise each clutch.
Q: I need a clutch for an event, can you do an urgent order?
A: Yes, we can! E-mail us first at [email protected] to appoint a shipping schedule with us.
Q: Do you ship worldwide?
A: Yes we do! We ship worldwide via DHL Express taking 3-5 working days.
Q: I send you an e-mail, I have not heard from you back?
A: Please allow up to 48 hours for us to reply your inquiry. We receive and check e-mail daily!
Q: Where are you based?
Q: I live in Indonesia. How should I place an order?
A: Customers living in Indonesia can e-mail us and can pay in Rupiah.
Q: Do you offer wholesale order?
A: Wholesale order please contact us directly at [email protected]